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We now deliver to 11 destinations across the globe.
|Mainland UK||£3.95 (Free over £100)||1-2 days|
|Channel Islands||£8.95||2-3 days|
We use DPD to send our parcels because we have found them to be the best. We'll let you know when your order has been sent, and DPD will contact you to update you on your delivery. You'll be notified on the day of your delivery by text message or email (UK Mainland deliveries), with an hour time window. Please note that we do require a signature on delivery, so please make sure that someone will be there to take delivery of the item. If you can't be there, and have a safe place to leave your parcel, you can arrange this directly with DPD when they contact you.
Please pop your mobile number on your order so we can make sure you receive a text update on your delivery. It makes life easier doesn't it?If you require a delivery further afield, we would be more than happy to help. Please contact us on firstname.lastname@example.org with your full address, and the items that you would like to order. We can then work out the best most efficient way to get the bedding to you. We will let you know how much the shipping will be and organise payment directly with you.
Every measure is put in place to make sure that no items are faulty, going through a rigorous quality testing process at the factory. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can.
01243 822 599
We can then organise an exchange or return for you.
If you’ve changed your mind (UK Only)
If you do need to return an item, please use our free CollectPlus service (UK Mainland only).
This quick and convenient option means you can drop off your parcel at your local shop and they will get it back to us.
Please ensure that any unwanted items are unused, and where possible in their original packaging so we can make a full refund. We would ask you not to unfold the item until you are certain you will keep it. Getting items back neatly into their packaging is not the easiest task. Any feedback on why you’re sending it back will be very useful too. Please note that any delivery costs paid will not be reimbursed.
If you need to arrange a return, please email us at the address below, quoting your full name and order number.
We will email you a label to attach to your parcel and locate your closest drop off point.
Once we have received the goods, please allow 3 working days for us to process your refund.
Returning an item from outside the UK
If you are outside the UK, you will need to send the items back under your own steam for a refund.
Please send to Secret Linen Store, No 5, Durban Business Park, Durban Road, Bognor Regis, West Sussex, PO22 9FE. Do let us know by email that you are returning a parcel, and include your name and order number inside so we can easily locate your order when the items arrive.