We can now deliver to all these counties across the globe. If your delivery country isn't shown, just email us on and we'll see what we can do. 

Mainland UK £3.95 (Free over £50) 1-2 days
Australia £15 4-6 days
Austria £13 3-4 days
Belgium £11 2-3 days
Canada £15 3-6 days
Channel Islands £8.95 2-3 days
Croatia £22 4-6 days
Czech Republic £16 3-4 days
Denmark £13 3-4 days
Finland £22 4-5 days
France £11 2-3 days
Germany £11 2-3 days
Greece £30 4-9 days
Hungary £22 4-5 days
Ireland £8.95 2-3 days
Italy  £16 3-4 days
Netherlands £11 2-3 days
Poland £22 4-5 days
Portugal £22 4-5 days
Spain £16 3-4 days
Sweden £22 4-5 days
USA £15 4-6 days


We use DPD to send our parcels because we have found them to be the best.  We'll let you know when your order has been sent, and DPD will contact you to update you on your delivery. You'll be notified on the day of your delivery by text message or email (UK Mainland deliveries), with an hour time window. Please note that we do require a signature on delivery, so please make sure that someone will be there to take delivery of the item. If you can't be there, and have a safe place to leave your parcel, you can arrange this directly with DPD when they contact you.

Please pop your mobile number on your order so we can make sure you receive a text update on your delivery. It makes life easier doesn't it?

Delivery for duvets, pillows and toppers

All our duvets, pillows and toppers are handmade here in the UK, made to order just for your bed. This means your bedding will be with you within two weeks or ordering, we'll let you know as soon as it's on its way.

If you have ordered bed linen as well, we'll send the entire order together. Thank you in advance for your patience, we promise it will be well worth the short wait. 


Faulty items

Every measure is put in place to make sure that no items are faulty, going through a rigorous quality testing process at the factory. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can.

01243 822 599

We can then organise an exchange or return for you.

If you’ve changed your mind (UK Only)

If you do need to return an item, please use our free CollectPlus service (UK Mainland only).

This quick and convenient option means you can drop off your parcel at your local shop and they will get it back to us.

Please ensure that any unwanted items are unused, and in their original packaging so we can make a full refund. We would ask you not to unfold the item until you are certain you will keep it. Getting items back neatly into their packaging is not the easiest task. Any feedback on why you’re sending it back will be very useful too. Please note that any delivery costs paid will not be reimbursed.

If you need to arrange a return, please email us at the address below, quoting your full name and order number.

We will email you a label to attach to your parcel and locate your closest drop off point.

Once we have received the goods, please allow 3 working days for us to process your refund.

Returning an item from outside the UK

If you are outside the UK, you will need to send the items back under your own steam for a refund.

Please send to Secret Linen Store, No 5, Durban Business Park, Durban Road, Bognor Regis, West Sussex, PO22 9FE. Do let us know by email that you are returning a parcel, and include your name and order number inside so we can easily locate your order when the items arrive.


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