Blush Pink Linen Bedding Parcel

Delivery

We use DPD to send our parcels because we have found them to be the best and most reliable. We'll let you know when your order has been sent, and DPD will contact you to update you on your delivery. You'll be notified on the day of your delivery by text message or email (UK Mainland deliveries), with an hour time window.

We do require a signature, so please make sure that someone will be there to take delivery of the parcel. If you can't be there, and have a safe place to leave your parcel, you can arrange this directly with DPD when they contact you. Please pop your mobile number on your order so we can make sure you receive a text update on your delivery.

Non-UK Delivery

We are currently unable to offer delivery outside the UK after Brexit, please bear with us while we figure out the delivery options we can offer. We hope to be helping you make lovely comfy beds again really soon.

Delivery for duvets, pillows and toppers

All of our bedding is freshly filled in Scotland. Due to the current Covid19 lockdown we are currently expecting to deliver bedding orders in around 4 weeks along with any other items you have ordered at the same time. We are a little slower right now but it will be worth the wait for bedding that is made just for you. We will let you know as soon as your order is on its way.

Returns

If you’ve changed your mind (UK Only)

If your new bedding is not quite what you had in mind, we would be happy to refund you in full.

We can only accept back unused items in their original packaging. These can be returned for up to one whole year from purchase.

Where possible, items should be unopened, as it is tricky for us to make them look as good as new again.

Returns are on us - you just need to fill out a little bit of information to get your free returns label (Mainland UK only).

You can do this here.

Can we also ask that the below returns form is popped inside your parcel, so that the pennies find their way to you safely.

Download returns form

If the above steps aren’t as smooth and easy as a Sunday morning, please get in touch at returns@secretlinenstore.com, and we will be more than happy to help.

As soon as we receive your parcel, we will process the refund, and let you know when to expect your pennies. Please allow 3-5 working days for your return to be processed. We are taking a tiny bit longer than normal at the moment as we have a reduced team in place.

Exchanges:

We are so very sorry, but we are unable to process an exchange. If you would like something different, please can we ask that you place a new order and follow the above to get the original items back to us for a refund.

Faulty items

All of our items go through a rigorous quality testing process at the factory. But, if something does slip through the net and manages to find its way to your bed, please let us know as soon as you can.

01243 822 599
returns@secretlinenstore.com

We can then organise an exchange or return for you.

Returning an item from outside the UK

If you are outside the UK, you will need to send the items back under your own steam for a refund. Please send to Secret Linen Store, No 5, Durban Business Park, Durban Road, Bognor Regis, West Sussex, PO22 9FE. Do let us know by email that you are returning a parcel, and include your name and order number inside so we can easily locate your order when the items arrive.

Coronavirus (COVID-19) delivery and return update

We are pleased to confirm DPD are still operating as usual and will be delivering your parcels straight to your home. DPD have taken extra measures to ensure excellent levels of hygiene including issuing additional hand gels and wipes for their vehicles and handheld units to protect all staff and customers.

DPD are not aware of any known cases amongst their staff and will continue to follow the guidance according to HM Government.

With the fast-moving nature of the situation, Secret Linen Store will continue to work closely with DPD and issue any updates should circumstances change.

Please note that due to a reduced team our standard delivery timeframe is currently a bit longer than normal, you can expect to receive your order in around 3-6 working days. If you have ordered any items of our marvellous bedding range this is due to be delivered by the end of January. We're doing our very best to have your Secret Linen Store parcel with you as quickly as possible, we are a bit slower than normal, but safer.

If you are returning an item to us, again, we are working to process these as quickly as we can, but this may take a little longer than normal. We have a smaller team working on these all keeping at a safe distance.

Thank you for your patience