We use DPD to send our parcels because we have found them to be the best and most reliable.  We'll let you know when your order has been sent, and DPD will contact you to update you on your delivery. You'll be notified on the day of your delivery by text message or email (UK Mainland deliveries), with an hour time window.

We do require a signature, so please make sure that someone will be there to take delivery of the parcel. If you can't be there, and have a safe place to leave your parcel, you can arrange this directly with DPD when they contact you. Please pop your mobile number on your order so we can make sure you receive a text update on your delivery.

We are really sorry, but we can't send any pillows, duvets or toppers to anywhere outside of Mainland UK at present, bed linen is no problem at all.

COUNTRYDELIVERY COST
WORKING DAYS
Mainland UK - Over £50
Free2-3 
Mainland UK - Under £50
£3.952-3
Mainland UK - Orders placed before 2pm£5.95Next Working Day
Mainland UK - Saturday Delivery
£9.95Saturday
Northern Ireland
£8.952-3
Austria£133-4
Belgium£113-4
Channel Islands
£143-4
Croatia£224-6
Czech Republic
£163-4
Denmark£133-4
Finland£224-5
France£112-3
Germany£112-3
Greece£304-9
Hungary£224-5
Ireland (Republic)
£113-4
Italy£163-4
Isle of Man
£142-3
Luxembourg£223-4
Netherlands£113-4
Poland£224-5
Portugal£224-5
Spain£163-4
Sweden£224-5

Delivery for duvets, pillows and toppers

All of our duvets, pillows and toppers are hand filled here in the UK, made to order especially for your bed. Your bedding will be with you within two weeks of ordering and we'll let you know as soon as it's on its way.

If you have ordered bed linen as well, we'll send the entire order together. We promise it will be well worth the short wait.

Returns

If you’ve changed your mind (UK Only)

If you do need to return an item, you can use our free returns service with DPD (UK Mainland only). This quick and convenient option means you can drop off your parcel at your local shop and they will get it back to us.

Please click here to arrange your FREE return, or email us at returns@secretlinenstore.com

Please ensure that any unwanted items are unused, and in their original packaging so we can make a full refund. We would ask you not to unfold the item until you are certain you will keep it. Getting items back neatly into their packaging is not the easiest task. Any feedback on why you’re sending it back will be very useful too. Please note that any delivery costs paid will not be reimbursed.

Once we have received the goods, please allow 3 working days for us to process your refund and let you know.

Exchanges:

If you'd like to exchange any items, we ask that you place an order for the new items and return the unwanted items to us. We will give you a refund as soon as your unwanted items arrive back with us.

Faulty items

Every measure is put in place to make sure that no items are faulty, going through a rigorous quality testing process at the factory. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can.

01243 822 599
returns@secretlinenstore.com

We can then organise an exchange or return for you.

Returning an item from outside the UK

If you are outside the UK, you will need to send the items back under your own steam for a refund. Please send to Secret Linen Store, No 5, Durban Business Park, Durban Road, Bognor Regis, West Sussex, PO22 9FE. Do let us know by email that you are returning a parcel, and include your name and order number inside so we can easily locate your order when the items arrive.