We use either Royal Mail or DPD to send our parcels because these are the couriers that we trust to make sure your new night-time friends arrive with you safely. Please make sure that your shipping address is accurate and up-to-date. You will receive an email and/or text message from the courier when your parcel leaves us, and then another on the morning of delivery with an estimated delivery timeslot.
If you can't be at home, and have a safe place to leave your parcel or would like it left with a neighbour or a local collection point, you can arrange this with the courier directly when they contact you.
Shipping is free for any order worth £80 or more; orders with a value of less than £80 have a shipping charge of £3.95. Providing your order doesn’t include made-to-order bedding (duvets, pillows or toppers), you will normally receive your parcel within 3-6 working days following your order date.
We do have Next Day and Saturday Delivery available within mainland UK for an additional charge of £4.95/£9.95. We are sadly unable to offer Next Day Delivery to Northern Ireland, Isle of Man, Jersey & Guernsey and some more remote parts of Scotland.
Our working days are Monday - Friday. Orders for next day delivery placed before 3pm on a Friday, will be shipped on the Friday, with expected delivery on the Monday. Orders for next day delivery placed after 3pm on a Friday, or over the weekend, will be shipped on Monday, with expected delivery being on Tuesday.
Please drop us a line or call our friendly Customer Smile Makers if you have any questions or concerns about your delivery – we’re here to help!
Delivery for Duvets, Pillows and Toppers
All of our duvets, pillows and toppers are freshly filled for you by expert makers. As this bedding is made-to-order, any orders containing filled bedding items will normally take around 2 weeks to reach you. We promise they are worth the wait!
INTERNATIONAL DELIVERY
We are delighted to offer international delivery for the majority of our products; unfortunately we are not able to ship filled bedding – duvets, pillows, cushion pads and toppers – overseas.
International shipping costs are calculated at checkout and you should receive your order within 7-10 days, although you have the option of paying a little extra for expedited delivery (3-5 days). Your order will be shipped with a trusted local partner and you will receive an email and/or text message from the courier when your parcel leaves us as well as tracking information so you can follow your parcel as it wings its way to you.
Taxes and duties, where applicable, will be detailed at checkout. Some international customers will have the option to pay these extra charges on delivery, although for a smoother and simpler shopping experience we recommend following the prompts to settle these charges at checkout.
US shipping is charged at a flat rate of $25 for express courier (Air) and $12 for tracked standard.
Please see our FAQs for more information about international orders.
