We use either Royal Mail, DPD and DHL to send our parcels because these are the couriers that we trust to make sure your new night-time friends arrive with you safely. Please make sure that your shipping address is accurate and up-to-date. You will receive an email and/or text message from the courier when your parcel leaves us, and then another on the morning of delivery with an estimated delivery timeslot.
If you can't be at home, and have a safe place to leave your parcel or would like it left with a neighbour or a local collection point, you can arrange this with the courier directly when they contact you.
Shipping is free for any order worth £50 or more; orders with a value of less than £50 have a shipping charge of £3.95. Providing your order doesn’t include made-to-order bedding (duvets, pillows or toppers), you will normally receive your parcel within 3-6 working days following your order date.
We do have Next Day and Saturday Delivery available within mainland UK for an additional charge of £4.95/£9.95. We are sadly unable to offer Next Day Delivery to Northern Ireland, Isle of Man, Jersey & Guernsey and some more remote parts of Scotland.
Our working days are Monday - Friday. Orders for next day delivery placed before 3pm on a Friday, will be shipped on the Friday, with expected delivery on the Monday. Orders for next day delivery placed after 3pm on a Friday, or over the weekend, will be shipped on Monday, with expected delivery being on Tuesday.
Please drop us a line or call our friendly Customer Smile Makers if you have any questions or concerns about your delivery – we’re here to help!
Delivery for Duvets, Pillows and Toppers
All of our duvets, pillows and toppers are freshly filled for you by expert makers. As this bedding is made-to-order, any orders containing filled bedding items will normally take around 2 weeks to reach you. We promise they are worth the wait!
We are currently unable to offer delivery outside the UK. We are exploring options to reintroduce this in the future so please check back from time to time.