Gift Voucher FAQs

If you’d like to purchase something lovely for someone but are not sure exactly what to choose, then a gift voucher is a brilliant and thoughtful option. 

We have the option of buying an e-gift voucher, which will be sent by email to you, or a physical gift voucher which will be sent by post to your address. The code on the voucher can then be used as payment towards a purchase from our online Secret Linen Store.

You can click here to go to the gift voucher product page on our website and then add your chosen gift voucher format (digital or physical) and the voucher value to your shopping bag and complete the order as you would if you were purchasing a physical product.  If you have chosen an e-gift voucher then you will receive an order confirmation email containing the unique code and link.  A physical gift card will be sent to you in the post. You can also call our lovely Customer Smile Makers on 01243 822599 if you’d prefer to buy a gift voucher over the phone.

Although we’d love to deliver your e-gift voucher in person, accompanied by our very own brass band, in actual fact your gift voucher will be delivered via email to your email address. Quick and simple (and a bit less noisy).

If you choose a physical (rather than digital) gift voucher then it will be sent to your chosen delivery address in the post within 2-5 working days.

If you have ordered other products with your voucher, such as bed linen or clothing, they will be delivered together.

If you have ordered made to order filled bedding, then the gift voucher will be delivered within 2 weeks with the filled bedding. However our customer service will contact you to see if you would like your voucher sooner (delivered within 2-5 working days).

Please note we only send physical gift vouchers to UK customers. If you are outside the UK, you can still buy an e-gift voucher that will be sent straight to your email.

Once you receive the email containing the unique code, you can either forward the email to the intended recipient, or print out the link and hand it over in person.

You lucky parsnip! Let the fun begin. Your first step is to browse our website and choose some lovely things to pop in your shopping bag. Then to redeem your gift voucher online, simply enter the 16-digit code written on the voucher (or within the email if an e-voucher) in the ‘Gift card or discount code’ box at checkout. If you’re using your phone or tablet this box is on the ‘Payment’ screen of the checkout.

You can use your gift voucher to make a full or part payment for any spend online. This means that you don’t need to spend the entire balance all at once and you can also buy something that is worth more than the value of your gift voucher. 

If the value of your spend is less than the amount on the voucher, this will be deducted and the remaining balance will be available to use for future purchases. If the value of your spend exceeds the amount on the voucher, you can pay the remaining balance with another payment method.

Gift vouchers are applied to the final order total which includes shipping and taxes. Gift vouchers cannot be used to buy gift cards.

Important: Make sure you keep the physical gift voucher or email safe in case you get a refund back on to your gift voucher.

Although we very much hope that you fall in love with what you have ordered, you can of course return anything purchased with a gift voucher (providing it hasn’t been washed or used – see our Refunds & Returns page for more information). Any refunds will go back on to the original gift voucher so please keep your gift voucher or purchase email safe.

If you would like a refund for part of your order that was purchased using both a gift voucher and another method of payment, then we will first refund your alternative method up to the value paid using this method, and then the remainder will go back on to your gift voucher ie You have placed an order for £85, using a gift card worth £50 and covering the remaining £35 with your bank card.  If you return something worth £60, then £35 will be refunded back on to your bank card and £25 will go back on to your gift voucher.

Gift voucher balances cannot be transferred to a bank account. 

You have 2 years from date of purchase to use your gift voucher. If you return items that you bought with a gift voucher then the refund will go back on to the gift voucher and the expiry date will be the same as the original gift voucher.

If you’re lucky enough to have more than one gift voucher, then please go ahead and use them both! Simply add the second unique code in the same ‘Gift card or discount code’ box at checkout and both will be applied.  

Absolutely! Gift vouchers are just another form of payment and can be used in the same way as a debit or credit card to pay for an order, even if it has been discounted with a code.

You will need to get in touch with the Customer Smile Makers and we can check this for you. Please email sales@secretlinenstore.com or call 01243 822599 and we’ll be happy to help.