Privacy Policy
June 2026
Common Clauses and Definitions
GDPR - Whenever the terms 'The General Data Protection Regulation' or 'GDPR' are referred to in this document, it pertains to both The Regulation (EU) 2016/679 (EU GDPR) and the UK General Data Protection Regulation as it forms part of UK law, together with the Data Protection Act 2018. The UK GDPR and the Data Protection Act 2018 have been amended by the Data (Use and Access) Act 2025, and references to UK data protection law in this document should be read as including those amendments. Should there be a need to invoke other regulations, they will be appropriately and distinctly named.
The Regulation (EU) 2016/679 (EU GDPR) Territorial scope - The territorial scope of the GDPR encompasses the processing of personal data by entities established within the European Union, regardless of where the processing occurs, as well as entities outside the EU that either offer goods or services to individuals within the EU or monitor their behaviour within the Union. It also applies in situations governed by a Member State's public international law. This means the GDPR's reach extends beyond the EU's borders, affecting organisations globally that interact with EU residents.
The UK GDPR Territorial Scope - The UK GDPR, which came into effect post-Brexit, maintains similar territorial principles. It applies to the processing of personal data by entities established within the United Kingdom. For entities outside the UK, the UK GDPR applies if they offer goods or services to, or monitor the behaviour of, individuals within the UK. It also captures situations dictated by UK international law.
Personal data - As defined by the GDPR and other data protection legislation, personal data refers to any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. This broad definition encompasses a wide range of information, including but not limited to, names, addresses, email addresses, identification numbers, IP addresses, and cookie identifiers.
Sensitive Type of Data - Under the General Data Protection Regulation (GDPR), 'sensitive data' is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.
Automated decision-making and profiling - 'Automated decision-making' means making a decision about you solely by automated means, without any meaningful human involvement. 'Profiling' means any automated processing of your personal data to evaluate, analyse, or predict aspects about you, such as your preferences, interests, or behaviour. Where we describe our use of artificial intelligence ('AI') tools in this Policy, we mean software that uses automated techniques, including machine learning, to process information.
Privacy Statement Summary
This Privacy Policy ("Policy") outlines the methods by which Secret Linen Store ("we" / "us" / "our") gathers, handles and shares your information. This Policy is relevant when we decide the reasons and methods for processing specific personal information, such as details from our website visitors, service users, clients, partners, and others.
Who will use my data?
Secret Linen Store Ltd, registered in England, company number 08590307, and located at The Bed Quarters, No 5 Durban Business Park, Durban Road, PO22 9FE.
Who are we?
With over 25 years of expertise, we, at the Secret Linen Store, specialise in designing and crafting premium bed linen and home textiles. Our commitment to quality is evident in our meticulous selection of suppliers; we exclusively work with trusted vendors holding OEKO-TEX® Standard 100 certification. Operating in Portugal and the UK, we've cultivated long-standing relationships with our factories, ensuring the highest standards in manufacturing.
Beyond creating exceptional products, we are dedicated to making a positive impact on the planet and society. We invest in understanding and mitigating our environmental footprint, supporting charities, and treating our factory partners fairly.
Our offerings include an exclusive range of bedding, towels, and accessories. We prioritise responsibly sourced cotton and offer certified organic options. Our diverse selection caters to various preferences, from soft linen to crisp cotton, featuring unique patterns and colours designed in-house.
Noteworthy practices set us apart. We use high-quality fabrics on both sides of our duvet covers, avoid lower-quality materials on reverses, and ensure all bedding is labelled for easy identification. The design process, led by our creative genius Molly, guarantees unique patterns and premium fabrics.
Our commitment to freshness is evident, with duvets, pillows, and toppers made to order in our Scottish factory.
We have supported local charities like The Sussex Seabed Restoration project and actively support Choose Love through the sale of certain products.
Our business is B Corp Certified. As a B Corp, we're part of a global community of businesses that meet high standards of social and environmental impact.
Our focus on impact extends to packaging, minimising plastic use, utilising recycled and compostable materials, and experimenting with fully paper options.
As a family-run business founded by two sisters, our passion lies in transforming bedrooms and ensuring restful nights for our customers. With a dedication to quality, responsibly sourced and unique designs, we invite you to experience the difference that premium bed linen can make in your homes.
What for?
Our purpose in processing operations in the Secret Linen Store is to manage and facilitate the sales process effectively and efficiently. This involves collecting, storing, and utilising data and information to support various aspects of the sales cycle. Here are some key objectives and purposes of the processing operations in our company:
• Customer Relationship Management: We gather and maintain customer data, encompassing contact details, purchase history, preferences, and interactions. This information serves as a foundation for building and nurturing strong customer relationships.
• Sales and Lead Generation: Processing operations aid in identifying potential customers or leads, monitoring their engagement with our company, and facilitating the conversion of leads into satisfied customers.
• Order Processing: From order entry to inventory management and fulfilment, we carefully handle the entire order processing cycle to ensure swift and efficient delivery of products or services to our customers.
• Sales Analytics: Data processing is employed to analyse sales trends, customer behaviour, and market conditions. These insights inform strategic decisions regarding pricing, marketing strategies, and product development.
• Marketing and Advertising: Leveraging customer data enables us to target marketing and advertising efforts more precisely. This personalised approach tailors campaigns and promotions to individual customer preferences.
• Customer Support: Data processing supports customer support operations by providing quick access to customer data, facilitating prompt issue resolution, and enhancing the overall customer experience.
• Sales Forecasting: Through the analysis of historical sales data and market trends, we create accurate sales forecasts. This aids in effective inventory management and resource allocation.
• Compliance: Adherence to data protection and privacy regulations is of great importance in our processing operations. Ensuring compliance with these regulations is integral to our commitment to safeguarding customer information.
• Reporting: Our data processing operations generate insightful reports and dashboards, providing an inclusive view of our sales performance. This empowers management to make informed decisions and set strategic goals.
In summary, the primary goal of our processing operations is to elevate sales effectiveness, enhance customer satisfaction, and optimise overall business performance by harnessing data and technology across various facets of the sales cycle.
What will happen if I contact you?
When you contact us at Secret Linen Store, we prioritise your privacy and ensure that your personal information is handled with the utmost care and confidentiality. Upon reaching out, our dedicated customer service team will address your inquiries or concerns promptly. Any personal data you provide, such as your name, email, or phone number, will be used solely for the purpose of assisting you and will not be shared with third parties without your explicit consent, unless we are required to do so by law. Where we use an AI-assisted chat or messaging tool to help answer your enquiry, we will make it clear that you are interacting with an automated system, and you can always ask to speak with a member of our team.
How do we collect your data?
We collect your data through various methods, ensuring that each method aligns with our commitment to transparency and compliance with data protection laws.
When you interact with us about our products (via our live chat service on the website), whether as a current customer or a potential one, we directly gather your personal data from you.
When you visit our website, we may collect certain information such as your IP address, browser type, and the pages you visit. We may also use cookies to collect additional information, such as your preferences and interests.
What data will be stored?
At Secret Linen Store, we maintain a range of data to facilitate our sales services for both clients and potential clients. Additionally, we may store data about candidates for work when needed. The specific information we store may vary based on the nature of our interaction with you, but it typically includes the following:
• Contact Information: We securely store your name, email address, telephone number, and other contact details provided when you reach out to us.
• Website Usage Data: When you visit our website, we may collect information about your IP address, browser type, and the pages you browse. Additionally, we may utilise cookies to store additional data, such as your preferences and interests.
Ensuring data privacy and security is a top priority for us. All data we store is handled in strict adherence to applicable laws and regulations. We are committed to transparency, providing individuals with clear information about our data storage practices and ensuring they are aware of their rights concerning their personal data. If you have any concerns or inquiries about your data, please don't hesitate to contact us.
What data will be shared?
We understand the importance of privacy and the trust you place in us when sharing your data. The data shared by us is done so with a clear purpose and only under circumstances that necessitate such actions to provide you with our products or to comply with legal obligations. Primarily, the data shared includes information necessary for providing our products to you, as our customers.
Additionally, we may share data with third-party service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential. These services include website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. Some of these providers use AI or automated processing to deliver their services to us, for example to power website chat, to help detect fraudulent transactions, or to support email and marketing personalisation. Where they do, we put written agreements in place requiring them to protect your data and to process it only on our instructions.
We also share data when it is required by law, such as in response to a request from law enforcement or other government authorities, or in the good faith belief that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
It is our policy to be transparent about the data we collect and share. We ensure that any sharing of data is in compliance with applicable data protection laws and our privacy policy, which is designed to protect your privacy rights. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for their marketing purposes without your consent. We do not use your personal data to train publicly available, general-purpose AI models.
In all instances, our aim is to ensure that your data is treated with the utmost care and security, and that data sharing is done in a way that respects your privacy and is consistent with our commitment to providing high-quality services.
The specific data that may be shared is contingent upon the services provided and the requirements of those engagements. This typically includes:
• Contact Information: Such as your name, email address, and phone number to facilitate communication between you, our team, and, when necessary, third-party service providers who are integral to delivering our services.
• Website Interaction Data: Aggregated or anonymised data regarding how you use our website, which could be shared with analytics and technology service providers to help us improve user experience and service delivery.
It's important to note that any sharing of personal data is conducted with strict adherence to applicable data protection laws and our privacy policy. We ensure that third parties with whom data is shared are committed to maintaining confidentiality and security of the data, and we limit the sharing of data to what is necessary to provide our services or as required by law.
Who do we share data with?
We only share your data with trusted and relevant companies which ensure an adequate level of protection and where there is an appropriate agreement in place which includes obligations in relation to the confidentiality, security and lawful processing of any personal data shared with them.
We may share your data with third party vendors and other service providers in order to perform tasks on our behalf. These third parties include website analytics companies, payment processing providers, CRM service providers, and email service providers.
We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition, sale or transfer of assets, or changing service suppliers, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy.
How do we use artificial intelligence (AI)?
As an evolving business, we use a limited number of AI and automated tools to help us serve you better and run our business efficiently. We are committed to using these tools responsibly and transparently, and always in line with applicable data protection and AI laws, including the UK GDPR (as amended by the Data (Use and Access) Act 2025) and, where it applies to you, the EU GDPR and the EU AI Act.
The ways we currently use AI and automated processing include:
• Website chat and customer support: we may use AI-assisted chat or messaging tools to help answer common questions quickly. Where you are interacting with an automated system rather than a person, we will make this clear, and you can always ask to be put through to a member of our team.
• Marketing and product recommendations: we may use automated tools to help tailor marketing messages and to suggest products that may be of interest to you, based on information such as your purchase history and how you interact with our website. You can opt out of marketing at any time, as described below.
• Internal productivity and analysis: we use AI tools internally to help with tasks such as drafting communications, checking accuracy, and analysing sales and website data. These uses support our team rather than make decisions about you.
We do not make decisions that have a legal effect on you, or a similarly significant effect, based solely on automated processing without meaningful human involvement. A member of our team reviews any significant decisions before they take effect. If this ever changes, we will update this Policy, tell you about it, and explain your rights, including your right to ask for human involvement, to make your point of view known, and to contest the decision.
Where we use AI tools, we take care to use only the information that is necessary, to keep that information secure, and to choose providers who are contractually required to protect your data and to process it only on our instructions. We do not use your personal data to train publicly available, general-purpose AI models.
How long?
At Secret Linen Store, the duration for which we retain data depends on the purpose for which it was collected and our legal and regulatory obligations. We keep personal data for as long as necessary to fulfil the purposes for which it was collected, including for providing our products to you, and as required to comply with our legal obligations.
Once the data is no longer needed for these purposes, we take steps to securely delete or anonymise it. We regularly review our data retention policies to ensure they comply with applicable laws and align with best practices, ensuring that personal data is not kept longer than necessary.
For more information, please contact us about our Data Retention Policy.
Who can access my data?
At Secret Linen Store, access to your data is strictly limited to individuals and entities that require it to provide you with our products, support your needs, or comply with legal obligations.
In addition, we collaborate with third-party service providers who support us in diverse aspects of our sales operations, website management, data analysis, and customer service. These providers are given access only to the necessary data required for their services and are bound by contractual agreements to uphold the confidentiality and security of your information, aligning with our rigorous privacy standards.
Furthermore, we may disclose your data when required by law, such as in response to legal requests by public authorities, including to meet national security or law enforcement requirements.
It's important to note that we implement strong security measures and protocols to ensure that any access to your data is secure and in compliance with applicable data protection laws. Our commitment to your privacy means that we continuously evaluate and update our practices to safeguard your information effectively.
How is my data kept secure?
At Secret Linen Store, keeping your data secure is a top priority for us. We employ a range of security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include advanced technological solutions such as encryption, secure servers, and firewalls to safeguard the digital integrity of your data.
In addition to technological measures, we have strict organisational procedures in place. Our employees are trained in data protection and confidentiality, and access to personal data is limited to those who need it to perform their job functions. We also regularly review and update our security practices to address new and emerging threats.
Furthermore, we ensure compliance with relevant data protection laws and regulations, including the GDPR, which guides our data handling practices. We are committed to continuously improving our data security measures to provide the highest level of protection for your personal information.
About this Privacy Policy
This policy sets out how we will collect, store and process the information that you provide to us, information we collect as a result of our interaction, the information we collect about you from other sources, or information we derive about you by using the information we hold.
The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process, and store personal information. These rules apply regardless of whether data is stored electronically, on paper, or other material. To comply with the law, personal information must be collected and used fairly, stored safely, and not disclosed unlawfully. The GDPR is underpinned by the following key principles. These say that personal data must:
• Be processed lawfully, fairly, and in a transparent manner ('lawfulness, fairness and transparency');
• Be collected only for specified, explicit, and legitimate purposes ('purpose limitation');
• Be adequate, relevant, and limited to what is necessary ('data minimisation');
• Be accurate and, where necessary, kept up to date ('accuracy');
• Be kept for no longer than is necessary ('storage limitation');
• Be processed securely, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage ('integrity and confidentiality').
In addition, we are responsible for, and must be able to demonstrate compliance with, these principles ('accountability'). We take these responsibilities seriously; this document describes our approach to data protection. Where we transfer personal data outside the UK or the EU, we will ensure that an appropriate level of protection is in place, in line with applicable data protection law.
This policy helps to protect us from data security risks, including:
• Breaches of confidentiality. For instance, information being given out inappropriately;
• Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them;
• Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data;
• Any other risks inherent in the collection, storage, or processing of your data.
Who We Are And How To Contact Us
Secret Linen Store is a Limited Company registered in England, company number 08590307, VAT number 171 0307 50, and the Data Protection Lead is Daniel Mears. You can contact us on the following email address: privacy@secretlinenstore.com or write to us at Secret Linen Store, The Bed Quarters, No 5 Durban Business Park, Durban Road, PO22 9FE.
Who this privacy policy applies to
This policy relates to data subjects of Secret Linen Store including customers, suppliers, partners, employees, and all other individuals. Processing of your data is required in order to offer you our products and services and to run our company. It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include:
• Names of Individuals;
• Contact details;
• Postal addresses;
• Email Addresses;
• Telephone numbers;
• Billing and payment information;
• Login data;
• Professional qualifications and educational background;
• Employment history and work experience;
• And other information as required.
What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes:
• The information you provide when you contact us;
• When you contact us in order to discuss buying our products;
• Information we collect about how you use the website;
• Information relating to the products we offer to you and other transactions including financial and other personal information required to complete these transactions;
• Information that is given and stored as part of our ongoing relationship;
• Information we collect as a result of our interaction;
• Information we collect for the purposes of employment;
• Information you share with us for the purposes of recruitment.
We do not routinely collect or process sensitive data about you. However, where this is the case we will ensure we take appropriate precautions to protect your data.
How your information will be used
We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed, and only where there is a lawful basis for such processing, for example:
|
Purpose / Activity |
Type of data |
Lawful basis for processing |
|
To register you as a new customer |
a. Identity b. Contact |
a. Performance of a contract with you b. Consent |
|
To manage our ongoing relationship with you, including notifying you about changes to our terms, services or privacy policy, and to maintain our records |
a. Identity b. Contact c. Profile d. Marketing and Communications |
a. Performance of a contract with you b. Necessary to comply with a legal obligation c. Necessary for our legitimate interests to keep our records updated and to study how customers use our services d. Consent |
|
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
a. Identity b. Contact c. Technical |
a. Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise b. Necessary to comply with a legal obligation c. Consent |
|
To use data analytics to improve our website, services, marketing, customer relationships and experiences |
a. Technical b. Usage |
a. Necessary for our legitimate interests to define types of customers for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy b. Consent |
|
To make suggestions and recommendations to you about products that may be of interest to you, including through automated tools |
a. Identity b. Contact c. Technical d. Usage |
a. Necessary for our legitimate interests to develop our products and grow our business b. Consent |
|
To perform our legal obligations arising from labour regulations |
a. Identity b. Contact c. Financial d. Employment history e. Personal data required by applicable labour laws |
a. Applicable laws regulating labour rights b. Contract of Employment |
|
To organise and lead the process of recruitment |
a. Identity b. Contact c. Data shared in CV |
a. Consent |
We will use your data for the purpose it was collected, and where we have your consent or an appropriate lawful basis we may use your personal information to provide you with marketing information about services, promotions and offers that may be of interest to you. This document explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important service communications, including communications in relation to any services we provide to you.
You will only receive marketing communications from us if you have:
• Requested information from us;
• Provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications;
• Not opted out of receiving marketing;
• Where we have an appropriate lawful basis.
We will get your express opt-in consent before we use or share your personal data with any third party for marketing purposes.
How to change your preferences
We operate in line with the GDPR data protection guidelines. We respect your rights and will respond to any request for access to personal information and requests to delete, rectify, or transfer data, and to stop the processing. We will also advise you on how to complain to the relevant authorities if needed. Where possible any requests or objections should be made in writing to the Data Controller, or you can visit our website, call, or email us to contact us to exercise your rights, make a complaint, or change your preferences at any time.
Opting out at a later date
Where you give your consent for us to process your data, for example when you agree to us sending you marketing information or where you agree to us processing financial data, you can contact us to amend or withdraw your consent at any time. You can also choose to object to processing and request deletion of your data. We respect all user rights as defined in the GDPR. If you have any comments or wish to complain please contact us at privacy@secretlinenstore.com.
How we store and process your data
Your data will be collected, stored and processed securely. Where we transfer your data internationally, we will ensure we take appropriate precautions to protect this data, in line with applicable data protection law. Your data will normally be stored for as long as necessary in order to meet our legal obligations and protect our interests. For more information, please contact us about our Data Retention Policy.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may be legally obliged to disclose your personal information without your knowledge to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Our obligations
We are a Data Controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the GDPR in the way we use and share your personal data.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Request transfer of your personal data;
• Object to profiling;
• Where a significant decision is made about you based solely on automated processing, be told about it, ask for human involvement, make your point of view known, and contest the decision;
• Make a complaint to us directly about how we use your personal data;
• Withdraw consent at any time where we are relying on consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. When responding to requests, we are only required to carry out reasonable and proportionate searches for the information you have asked for.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Making a complaint to us
If you are unhappy with how we have handled your personal data, you have the right to complain to us directly. You can do this by contacting our Data Protection Lead at privacy@secretlinenstore.com, or by writing to us at the address above. We will acknowledge your complaint within 30 days, take appropriate steps to look into it, and respond to you without undue delay, keeping you informed of progress and the outcome.
Third Parties
We may have to share your personal data with selected third parties in order to meet our obligations to you and for the purposes described in this document:
• Service providers who provide IT and system administration services;
• Third parties including data processors, suppliers, service providers, equipment providers, and other third parties as required to run and grow our business;
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services;
• Social media companies;
• Government organisations, regulators, other legal authorities and other relevant jurisdictions who require reporting of processing activities in certain circumstances;
• Third parties to whom we sell, transfer, or merge parts of our business or our assets;
• Other companies as required to meet our obligations to you and run our business.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Where required under the GDPR, we will report any breaches or potential breaches to the appropriate authorities without undue delay and, where feasible, within 72 hours of becoming aware of them, and we will inform anyone affected where the breach is likely to result in a high risk to their rights and freedoms. If you have any queries or concerns about your data usage, please contact us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Processing of children's information
We do not knowingly collect or maintain personally identifying information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personally identifying information through the Website represents to us that he or she is 13 years of age or older. If we learn that personally identifying information has been collected from a user under 13 years of age on or through the Website, then we will take the appropriate steps to cause this information to be deleted.
Where we provide online services that are likely to be used by children, we take their needs into account and give their personal data a higher standard of protection, in line with applicable data protection law and the ICO's Age Appropriate Design Code.
If you are the parent or legal guardian of a child under 13 who has become a member of the Website or has otherwise transferred personally identifying information to the Website, please contact the Company using our contact information above to have that child's account terminated and information deleted.
Cookie Policy
Effective Date: 23 June 2026 Last Updated: 23 June 2026
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and analyse what works and where it needs improvement.
How do we use cookies?
As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and helping to speed up your future interactions with our website.
Certain cookies, such as those that are strictly necessary for the website to work or that are used only for security or basic analytics, may be used without your consent where the law allows, and you can opt out of these where applicable. For other cookies, we will ask for your consent.
Manage cookie preferences
You can change your cookie preferences at any time by clicking the Cookie Settings button on our website. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block or delete cookies. Listed below are links to the support documents on how to manage and delete cookies from the major web browsers.
• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser's official support documents.
Contacting us, exercising your information rights and Complaints
If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us, or wish to complain, please contact our Data Protection Lead. We aim to process data protection requests within one month. Responses to subject access requests are usually free, but we reserve the right to charge a reasonable fee for, or to refuse, requests that are clearly unfounded, repetitive or excessive. We fully comply with data protection legislation and will assist in any investigation or request made by the appropriate authorities.
If you remain dissatisfied, you have the right to complain to the data protection authority in your country. In the UK, this is the Information Commissioner's Office (ICO), which you can contact at https://ico.org.uk. If you are in the European Union, you can find your local data protection authority through the European Data Protection Board at https://edpb.europa.eu.