Governance
Governance
Our Commitment to Justice, Equity, Diversity & Inclusion
At Our Secret Linen Store, we genuinely believe that business should be a force for good and that starts right here, with us.
We are committed to building a business where everyone feels welcome, respected and able to be themselves. Where our decisions are fair, our actions have integrity, and the way we treat people all people reflects the kind of company we really want to be.
Our values guide the way we work and support the culture we continue to build.
We are nimble
We are positive
We are inspirational
We have integrity
We are driven to achieve
We are focused
What this means in practice
For our team
We want every employee to feel safe, valued and heard. We're focused on creating fair opportunities for everyone, listening to different voices and always looking for smashing ways to do better. Being driven to achieve means nothing if we're not bringing everyone with us and we're positive that when people feel included, brilliant things happen.
For our customers
We want our products and experiences to be accessible and inclusive because great sleep should be for everyone. We aim to be inspirational in how we represent a broad range of people, communicate clearly and make thoughtful choices that reflect who our customers really are.
For our suppliers and partners
We work with people who share our values particularly around fair working conditions and treating people with respect. We build relationships based on honesty and transparency, for the long term. That's just having integrity.
For our wider community
We support initiatives that make a positive difference, focused on fairness, inclusion and doing the right thing. We're nimble enough to spot opportunities to do better and committed enough to act on them.
How we approach this
This is an ongoing commitment, not a one-time tick box. We're inspired by the people around us, guided by data and feedback, and always looking to learn and improve. We stay positive, keep moving forward and make sure our actions match our words.
Grievance Policy
At Secret Linen Store, we are committed to acting responsibly and doing the right thing. We welcome feedback and concerns from anyone affected by our business, including customers, employees, suppliers, and the wider community.
How to Raise a Concern
If you would like to raise a grievance, you can contact us via:
Please state ‘Grievance’ in the email title and include as much detail as possible so we can review you concern properly.
Our Approach
We will:
- Acknowledge your grievance within 5 working days
- Review and investigate where appropriate
- Keep you informed throughout the process
- Aim to respond within 30 days
If we are unable to accept a grievance, we will clearly explain why.
Confidentiality & Fairness
All concerns are handled confidentially and fairly. We have a zero-tolerance approach to retaliation, and no one will be disadvantaged for raising a concern in good faith.
We use feedback to continuously improve how we operate and to ensure we are creating a positive impact for people and the planet.
Lobbying
At Secret Linen Store, we do not engage in direct lobbying activities and do not employ third parties to influence government policy on our behalf.
We are committed to running our business in a considered and transparent way. Where we are members of industry groups, partnerships or initiatives, we aim to ensure their positions align with our values and commitments, particularly in relation to social and environmental responsibility.
