A Ball of Yarn on Top of Our Sage Stripe Linen Bedding

A big (business as unusual) hello from us.

As 2021 continues, and the world is still a bit upside down, we just wanted to say a few words about how we are working, making beds as normal but keeping safe for you and our team.

After seven years of growing the Secret Linen Store and working our socks off to make beds look and feel great; we have been faced with a challenge bigger than any of us could have ever dreamt of, and here we are still negotiating each day as new challenges are thrown at us all.

Firstly, if you or any of your loved ones are being affected by the virus, we wish you a full and speedy recovery.

We are open and will continue to send out orders and make beds across the country while keeping the health and wellbeing of our staff and customers our priority. Reducing our numbers to allow all to be at a safe distance means that your order might take a tiny weeny bit longer than normal, we hope to have your parcel ready to leave us around 3-6 working days from your order being placed. If you need it to be sent urgently, do get in touch and we will do all we can to get it to you sooner.

For those who have ordered our bedding including duvets, pillows, and mattress toppers, these are lovingly made to order and should arrive on your doorstep in around 4 weeks with any other items you have ordered. Our factory is running a much smaller team to keep everyone safe at work. We are doing all we can to get these made and sent quickly and hope to surprise you a bit earlier if we can.

If you are sending us back a return, we are working as fast as we can to process these, but we might take a tiny little longer than normal.

We have also put measures in place to reduce risks in our warehouse and packing room and are actioning all daily advice provided by the government for businesses that continue to stay open. Many of our team continue to work from home.

No one knows how long we will be in this situation, but at least we have the hope that a virus free world is on the horizon in 2021. In the meantime, we are doing everything we can to keep business as usual for our customers and team.

We encourage you, as we are, to keep safe, look after those needing help and come together as a country in these uncertain times.

All that remains to be said is to stay safe and look after each other. We will keep this page updated, so you can rest assured this is the latest information for today.

At least we have our homes and our beds, and if we can make them feel cosier, then our job is done.

Best wishes to you all, and thanks for bearing with us if we take a little longer than we normally do.

Harriet & Molly